Argh..........

Hello gorgeous,

It's been a while. I haven't really had anything to post about until now. It's been nagging at me for the past few days and I debated whether or not I should even write about it, but then I figured, Heck it's my blog, of course I SHOULD write about it.
So basically, as you can tell from my title, I'm annoyed, and I'm going to b*tch about it.

A month ago, I went onto the ELF Cosmetics website to get my tried and true "Tone Correcting Concealer". This time I was going to stock up. I wasn't just going to order 1, I knew I liked it, I was going to get 5 this time. It should hold me over for a while.
So, I go online, order the 5 and when it comes time for checkout, I notice the shipping.......$6.95. Wait....what???? $7 to ship my $5 product? Hmmm, that doesn't make sense. A little miffed I decided to "beat the system". Well, when I say that, I don't really mean pull the wool over their eyes. What I mean is, I will just buy more things so it will cancel out the $7 shipping charges. I decide to order 5 "Shine Eraser" blotting sheets. I needed them. I don't like to use pressed powder because I feel like it just cakes on.
So now I have $10 worth of products so I can pay the extra $6.95, YAY! Ordered.
10 days goes by and I don't even receive 1 email that my product has shipped.
I send an email. The next day I received a response stating that orders can take 14-19 days to process. 2-3 weeks? No way.
I was patient because I had ordered from them before and I received the package within 5 days. So I waited. On June 9th I received ANOTHER email from them saying they're sorry for the delays, thanks for being patient, yadda, yadda, yadda. Ok, at least they acknowledged that they dropped the ball on this one. Still, I wait.
On June 10th I finally get the email I've been waiting for....."Your order has shipped" FINALLY. I mean seriously, I completely ran out of the concealer and I was in desperate need.
June 12th, the package arrives. I run into my apartment and tear open the package. Out comes the blotting papers........and that's it. No concealer. I look at my invoice. They're on there, so why aren't they in my package.
Now severely annoyed, I write yet another email but I try to remain calm. I play dumb "Are they coming in another shipment" I ask? I wait for a response.
June 13th, no email.
So I call. I get Patty on the phone. I explain to her what happened and this is how the conversation went:
P: So, I'll send a request to refund your $5
CCW: Well why don't you just send me the products I didn't receive?
P: I'll try, but sometimes they don't do that, they'll just refund
C: So, basically you're telling me that if you refund my $5, I have to go online, RE-ORDER, and pay another $7 in shipping?
P: Yes
C: Well, you should refund me the $7, since I already PAID for the product and didn't get it
P: I understand
C: No, I don't think you do. You're "double-charging" me for 1 order that I placed.
P: Again, I'll put through the request to have the extra product shipped.
C: Your name again?
P: Patty
C: "Click"

Now, I try to have the utmost patience for people who are in the customer service field, because I know what it's like to be on the other line with frustrated client. I work with them all the time.
What annoys me most about Patty is she never even said "Sorry". It was all cut and dry for her, and while I don't expect her to cry for me that I didn't get my product, I did expect a little bit of sympathy. Surely she had been in that sort of position before right?
I debated whether or not I should call again and ask for a manager and complain about Patty, but in the end, I decided to leave it. But it's not stopping me from writing about it.

This Monday, I received an email from ELF saying they were sorry about the mix up and my concealers would be shipped. I got them yesterday. Exactly one month from ordering.

Was it worth it? Well, I do love the concealer very much so I most likely will be back to order again. And as I said before, I had a good experience previously with this company.
I just hope someone from E.L.F Cosmetics sees this and talks to Patty.

My review on the Shine Erasers? They stink. I feel like I use 4 of them before my face felt free of oil, and my face is NOT that oily.

If you do order from E.L.F, make sure you give yourself extra time for processing and shipping! You've been warned.

I remain yours,
The CCW